Shipping Policy for Peppi Makeup

Effective Date: January 2, 2025

Welcome to Peppi Makeup! We are committed to providing our customers with premium makeup products and a seamless shopping experience. Please read our shipping policy carefully to understand how we handle orders, shipping times, and delivery processes.

1. Order Processing Time

Once your order is placed, our team will process it within 1-2 business days. Orders placed on weekends or holidays will be processed on the next business day. You will receive an email confirmation once your order has been successfully processed and is ready for shipment.

2. Shipping Methods and Delivery Times

We offer the following shipping options to cater to your needs:

  • Standard Shipping: Estimated delivery within 5-7 business days.

  • Expedited Shipping: Estimated delivery within 2-3 business days.

  • Overnight Shipping: Next business day delivery for orders placed before 12:00 PM CST.

Please note that delivery times may vary based on your location and external factors, such as weather or carrier delays.

3. Shipping Rates

Shipping costs are calculated based on your selected shipping method and delivery address. During checkout, you will see the total shipping fee before completing your order.

4. Free Shipping Eligibility

We offer free standard shipping on all domestic orders over $50. The free shipping option will automatically apply at checkout for eligible orders.

5. International Shipping

At this time, we only ship to addresses within the United States. We are working on expanding our services to international customers. Stay tuned for updates on worldwide shipping.

6. Order Tracking

Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor your package’s progress via the carrier’s website.

7. Undeliverable or Lost Packages

In the rare event that a package is lost or undeliverable, please contact our customer support team at info@peppimakeup.com or call us at 847-683-8421. We will work with the shipping carrier to resolve the issue and ensure you receive your products promptly.

8. Changes to Your Shipping Address

If you need to make changes to your shipping address, please contact us as soon as possible. Address changes can only be accommodated if your order has not yet been shipped.

9. Damaged or Incorrect Items

If your package arrives damaged or contains incorrect items, please notify us within 7 days of receipt. Provide a photo of the damaged or incorrect items and your order details, and we will arrange a replacement or refund.

10. Customer Support

If you have any questions or concerns regarding our shipping policy or your order, our customer support team is here to help. You can reach us via email at info@peppimakeup.com or by phone at 847-683-8421.

Thank you for choosing Peppi Makeup. We value your trust and look forward to serving you with high-quality makeup products that enhance your beauty.